I'm often asked for help in preparing slides for presentations. My advice is always to make them more VISUAL, that is: use pictures, photos, graphics, tables, charts.
Why? Because audiences understand more and retain more information received as visual than they do information received as text or as spoken word. Hearing and reading are less effective than SEEING. The combination of SEEING a photo and HEARING the speaker talk about it has greater impact than for example hearing the speaker say words while reading the same words in, for example, a bullet point.
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Communication coach Andrea Williams blogs about public speaking, presentation skills and interpersonal communication from Cape Town, South Africa
Showing posts with label audience needs. Show all posts
Showing posts with label audience needs. Show all posts
Monday, April 18, 2011
Tuesday, February 22, 2011
Know your audience, their needs and expectations
The first of my Top Ten Public Speaking Basics
Helpful things you should know about your audience:
Why your audience is there: voluntarily? no choice? they invited you?
What they are expecting: to be informed? to be entertained? Beware of assuming that your objective and the audience's expectations are the same. You should make your message relevant to them.
What they need: e.g. if their immediate need is to cut costs they'll have a hard time hearing a message about how increasing expenditure in the short term will eventually save money.
My favourite and most useful general workplace needs come from Cristina Stuart of Speakeasy Training.
For management:
I use aspects of NVC or Nonviolent Communication in my work. For this reason I ask speakers to think about how their speech or presentation contributes to fulfilling more universal human needs. For example, paying attention to the need for autonomy helps us to avoid sounding dictatorial or assuming that everyone's values are the same as ours. Our ability to empathise and listen helps us to align our objectives with those of the audience.
Some basic needs you can bear in mind:
Good luck!
Helpful things you should know about your audience:
- How many?
- What are their positions or occupations?
- What is their background?
- What is their gender?
- What is their age?
- Are they experts in the subject?
- How much do you need to tell them in order to achieve your objective?
- What is their attitude to you and your subject?
- What is their previous experience of your topic and how might this influence their attitude?
Why your audience is there: voluntarily? no choice? they invited you?
What they are expecting: to be informed? to be entertained? Beware of assuming that your objective and the audience's expectations are the same. You should make your message relevant to them.
What they need: e.g. if their immediate need is to cut costs they'll have a hard time hearing a message about how increasing expenditure in the short term will eventually save money.
My favourite and most useful general workplace needs come from Cristina Stuart of Speakeasy Training.
For management:
- Saving money
- Increasing productivity
- Saving time
- Improving quality
- Making more money
- Being recognised for what they do
- Job security
- Job satisfaction
- Career advancement
I use aspects of NVC or Nonviolent Communication in my work. For this reason I ask speakers to think about how their speech or presentation contributes to fulfilling more universal human needs. For example, paying attention to the need for autonomy helps us to avoid sounding dictatorial or assuming that everyone's values are the same as ours. Our ability to empathise and listen helps us to align our objectives with those of the audience.
Some basic needs you can bear in mind:
- Autonomy
- Celebration
- Integrity
- Interdependence
- Physical nurturance
- Play
- Spiritual communion
- Autonomy: choosing dreams, goals, values; choosing plans for fulfilling these
- Celebration: celebrating life affirming events; celebrating losses of loved ones, dreams etc
- Integrity: authenticity, creativity, meaning, self-worth
- Interdependence: acceptance, appreciation, closeness, community, consideration, contribution to the enrichment of life, emotional safety, empathy, empowering honesty which enables us to learn, love, reassurance, respect, support, trust, understanding
- Physical nurturance: air, food, water, movement, protection from life-threatening forms of life, rest, shelter, sexual expression, touch
- Play: fun, laughter
- Spiritual communion: beauty, harmony, inspiration, order, peace
Good luck!
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